Customer Success Associate

Who are we?

Gain.pro is on a mission to serve everyone who wants to find, understand and track the companies that matter to them. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.

We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses – including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do.

Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro is one of Europe’s fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe’s Fastest Growing Companies.

What will be your responsibilities? 

You will be the backbone of our customer success, supporting our Account Management team across regions. As Customer Success Associate you will work independently, act as the key contact for users and support our strategic account initiatives. This entails:

• Customer Onboarding and Training – You guide new users through the onboarding process providing comprehensive training sessions to ensure the value delivery to our customers and drive engagement

• Relationship Management - You develop and maintain strong relationships with users, serving as their primary point of contact to address needs and concerns promptly

• Proactive Value Creation - You monitor customer usage and engagement to identify potential issues early, providing proactive solutions and promptly resolving any issues

• Enabling expansion - You identify and nurture expansion opportunities across your book of business, working with Account Managers to execute on the opportunities identified

• Being the voice of the customer - You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features

• Driving cross team collaboration – You work closely with our Account Managers to unlock growth, ensuring a seamless customer experience and facilitating alignment across teams.

• Customer Advocacy and Community Engagement - You encourage customer advocacy by identifying and nurturing satisfied users to participate in case studies, testimonials and community events

• Performance Monitoring and Reporting - You track key success metrics and report findings to inform strategic decisions

Above all, as an early member of our overarching Go-to-Market team, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the organization into different teams and verticals.

Who are you? 

We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors, Consultancies and adjacent players. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:

• Relevant experience – You have gained first experience in a client-facing or research-focused role in the private equity/M&A industry

• Passion for Financial Services – You understand the foundations of the industry we serve and are passionate about learning more on the financial industry and private markets

• Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience.

• Structured – You are well organized and can manage diverse priorities

• Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.

• Languages – You are fluent in English, additional language capabilities in French or German are preferred

What we offer:

• The opportunity to play a key role at a high-growth fintech scale-up with an international footprint

• A clear development path supported by coaching and a feedback-driven approach

• Competitive base salary with an annual performance-based bonus

• Attractive benefits, including a health and wellbeing allowances, and learning and coaching programs

• A fun and collaborative working atmosphere with company-wide outings and events

• The chance to leave your mark on a fast-growing SaaS company poised for global leadership

Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called „Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data: https://www.gain.pro/privacy-and-cookie-statement